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(17 reviews)
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1.0
I loved my 2015 ML 350 so much that when I wanted a new
October 20, 2022
By jojo8392000 on DealerRater
I loved my 2015 ML 350 so much that when I wanted a new car, I went back and bought a 2021 GLC AMG and until Saturday night I was searching to purchase another one but my dream Mercedes Benz. So in 2021, I paid $80000 plus cash for the AMG. On Saturday night, I was traveling from Houston to Memphis with my 3 girls all under 11 when I got a flat. I called Mercedes Connect and the rep asked if I had a flat. I thought that was odd so in the middle on no where on the side of the road with 3 little girls, I unpacked the car to lift the gate and low and behold a big empty xxx space for a spare but no spare but there was a seat back there for me sit down to change the non-existent spare. By this time, I am livid and it is 12:23 in the morning. I then proceed to lay on the ground to look under the car for the spare and nothing. I called Mercedes connect back and I was informed that I would need a tow and that they would tow the vehicle to the nearest Mercedes dealership which is an hour in the opposite direction in which I was traveling. On top of that, the dealership would not open until Monday. I informed them that I would need towing to a different location because there was no way I could wait until Monday to get a tire fix and that I would pay for the overage. I was on the side on the road from 12:23 until 6:08 in the morning scared and crying with my babies in the car because ironically 24 hour road side assistance couldn't find a tow truck to come to tow the truck which is utterly bull crap.My biggest complaint is this and this is why I will never brag about Mercedes or purchase another Mercedes again in my life once I sale these two I currently own. I paid $80000 plus cash and their sales rep COULD NOT afford the time to tell me that they don't put spares in vehicles anymore. Nor did the rep inform me that I could purchase a spare tire kit. If I was able to pay cash for an xxxxxx car than surely, I am able to purchase a spare tire kit for security instead of being stuck in the middle of the nowhere on the side of the highway with my babies praying nothing happens to us while waiting for 6 hours for a tow that never showed up and I finally said forget.Security is a big thing and if Mercedes Benz did NOT give me necessary information in order to make an informed decision about the safety of my family and myself which is xxxxxx ridiculous.I had to have my car towed to an Autozone that was open on Sunday to repair a tire from the inside in order for me and my babies and myself home. I don't use the word hate but this is befitting the situation. Mercedes Benz of Memphis is busy trying to make sales that they fail in human decency. I will never purchase another car from Mercedes Benz anywhere.
1.0
I loved my 2015 ML 350 so much that when I wanted a new
October 20, 2022
By jojo8392000 on DealerRater
I loved my 2015 ML 350 so much that when I wanted a new car, I went back and bought a 2021 GLC AMG and until Saturday night I was searching to purchase another one but my dream Mercedes Benz. So in 2021, I paid $80000 plus cash for the AMG. On Saturday night, I was traveling from Houston to Memphis with my 3 girls all under 11 when I got a flat. I called Mercedes Connect and the rep asked if I had a flat. I thought that was odd so in the middle on no where on the side of the road with 3 little girls, I unpacked the car to lift the gate and low and behold a big empty xxx space for a spare but no spare but there was a seat back there for me sit down to change the non-existent spare. By this time, I am livid and it is 12:23 in the morning. I then proceed to lay on the ground to look under the car for the spare and nothing. I called Mercedes connect back and I was informed that I would need a tow and that they would tow the vehicle to the nearest Mercedes dealership which is an hour in the opposite direction in which I was traveling. On top of that, the dealership would not open until Monday. I informed them that I would need towing to a different location because there was no way I could wait until Monday to get a tire fix and that I would pay for the overage. I was on the side on the road from 12:23 until 6:08 in the morning scared and crying with my babies in the car because ironically 24 hour road side assistance couldn't find a tow truck to come to tow the truck which is utterly bull crap.My biggest complaint is this and this is why I will never brag about Mercedes or purchase another Mercedes again in my life once I sale these two I currently own. I paid $80000 plus cash and their sales rep COULD NOT afford the time to tell me that they don't put spares in vehicles anymore. Nor did the rep inform me that I could purchase a spare tire kit. If I was able to pay cash for an xxxxxx car than surely, I am able to purchase a spare tire kit for security instead of being stuck in the middle of the nowhere on the side of the highway with my babies praying nothing happens to us while waiting for 6 hours for a tow that never showed up and I finally said forget.Security is a big thing and if Mercedes Benz did NOT give me necessary information in order to make an informed decision about the safety of my family and myself which is xxxxxx ridiculous.I had to have my car towed to an Autozone that was open on Sunday to repair a tire from the inside in order for me and my babies and myself home. I don't use the word hate but this is befitting the situation. Mercedes Benz of Memphis is busy trying to make sales that they fail in human decency. I will never purchase another car from Mercedes Benz anywhere.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
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1.0
I made an early appointment to have the brake fluid...
October 22, 2021
By Phil on DealerRater
I made an early appointment to have the brake fluid flushed and was told I could use my $150 coupon. I was informed I needed two new rear tires which I agreed to, but after completion was then told the coupon was not valid (no restrictions on the coupon). 4hrs later I still do not have my vehicle even though there are virtually no customers here!So the car appears out the front of the dealership but no one comes to see me. After 10 mins, I head to the service desk and they cannot find the paperwork. 15 mins later, I am summoned and I complain about the coupon. I was informed that it was only valid on a full service (not mentioned on the coupon itself). And to top it all, another service guy (mine is at lunch) tells me that I saved money by NOT using the coupon!TL/DR: Shoddy business from a respected brand!! I definitely won’t be coming back. Avoid!!
1.0
I made an early appointment to have the brake fluid...
October 22, 2021
By Phil on DealerRater
I made an early appointment to have the brake fluid flushed and was told I could use my $150 coupon. I was informed I needed two new rear tires which I agreed to, but after completion was then told the coupon was not valid (no restrictions on the coupon). 4hrs later I still do not have my vehicle even though there are virtually no customers here!So the car appears out the front of the dealership but no one comes to see me. After 10 mins, I head to the service desk and they cannot find the paperwork. 15 mins later, I am summoned and I complain about the coupon. I was informed that it was only valid on a full service (not mentioned on the coupon itself). And to top it all, another service guy (mine is at lunch) tells me that I saved money by NOT using the coupon!TL/DR: Shoddy business from a respected brand!! I definitely won’t be coming back. Avoid!!
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
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5.0
Jeff and the service team saved us!!
August 12, 2020
By Michelle G. on DealerRater
My husband and I were driving home to Texas after a visit to PA. We stopped in Memphis for the night and the next morning, ready to get on the road, we discovered we had a flat tire. We purchased the total tire/wheel warranty through Mercedes Benz so we decided to reach out to the local Memphis MB dealership to see if they could help us. Jeff, in service, said to bring the car in. They had the same tire and would be able to squeeze us in between their appointments. When we arrived, we were helped right away. The replacement of the tire took about an hour, which was great since we wanted to get on the road quickly and came in without an appointment. Jeff and the entire service team took very good care of us and we really appreciate their help! We were very lucky to find Jeff and THANK YOU Mercedes of Memphis!!
5.0
Jeff and the service team saved us!!
August 12, 2020
By Michelle G. on DealerRater
My husband and I were driving home to Texas after a visit to PA. We stopped in Memphis for the night and the next morning, ready to get on the road, we discovered we had a flat tire. We purchased the total tire/wheel warranty through Mercedes Benz so we decided to reach out to the local Memphis MB dealership to see if they could help us. Jeff, in service, said to bring the car in. They had the same tire and would be able to squeeze us in between their appointments. When we arrived, we were helped right away. The replacement of the tire took about an hour, which was great since we wanted to get on the road quickly and came in without an appointment. Jeff and the entire service team took very good care of us and we really appreciate their help! We were very lucky to find Jeff and THANK YOU Mercedes of Memphis!!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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5.0
Complete Satisfaction
May 3, 2017
By Mary Poole from Pine Bluff, Ar
I bought a used Mercedes E350 from Mercedes Benz of Memphis and it was such a remarkable experience. The service was great and timely and my Sales Person, Mr Mark Sanders was awesome. They made the process so easy. Not to mention how much I am enjoying my new car... Mary Poole of Pine Bluff, Ar
5.0
Complete Satisfaction
May 3, 2017
By Mary Poole from Pine Bluff, Ar
I bought a used Mercedes E350 from Mercedes Benz of Memphis and it was such a remarkable experience. The service was great and timely and my Sales Person, Mr Mark Sanders was awesome. They made the process so easy. Not to mention how much I am enjoying my new car... Mary Poole of Pine Bluff, Ar
Rating breakdown (out of 5):
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
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5.0
Awesome Job
February 18, 2017
By Kimberly Weatherspoon from Memphis, TN
Excellent customer service and support. Bruce was a pleasure to meet. He answered all of my questions and removed all of my reservations. Great team !!!!
5.0
Awesome Job
February 18, 2017
By Kimberly Weatherspoon from Memphis, TN
Excellent customer service and support. Bruce was a pleasure to meet. He answered all of my questions and removed all of my reservations. Great team !!!!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
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5.0
Model example of excellent customer experience
June 19, 2016
By Elaine Cox from Memphis
I had the the best customer experience ever!!! Desmond Hunt and all of the staff made me feel as though I was the most important customer to ever walk in the door. I was not buying a high end model but they treated me like was spending a million dollars. Everyone involved was respectful, professional and personable.
5.0
Model example of excellent customer experience
June 19, 2016
By Elaine Cox from Memphis
I had the the best customer experience ever!!! Desmond Hunt and all of the staff made me feel as though I was the most important customer to ever walk in the door. I was not buying a high end model but they treated me like was spending a million dollars. Everyone involved was respectful, professional and personable.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
Thank you so much for the great review. We are delighted to know that you had a wonderful experience, we look forward to working with you again in the future!
5.0
New SUV purchase
June 1, 2016
By Deloris Allen from Memphis, Tenn
I will always come back to Mercedes Benz of Memphis. From greetings to the front door to the service you will receive A1 service. The sales manager and my sales Representative Brue Wilson, went over and beyond to make sure I was well pleased with my final selection. I went to another local Mercedes dealership for service and there is no comparison. You know you are involved in the Mercedes experience at MBOB. The Lord willing I will be back.
5.0
New SUV purchase
June 1, 2016
By Deloris Allen from Memphis, Tenn
I will always come back to Mercedes Benz of Memphis. From greetings to the front door to the service you will receive A1 service. The sales manager and my sales Representative Brue Wilson, went over and beyond to make sure I was well pleased with my final selection. I went to another local Mercedes dealership for service and there is no comparison. You know you are involved in the Mercedes experience at MBOB. The Lord willing I will be back.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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Dealer response
We're so happy to hear you had a great experience working with Bruce Wilson, we look forward to working with you again in the future.
5.0
Honest, sincere, and no surprises!
May 31, 2016
By Justin Macartney from Millington, Tennessee
By far the BEST car buying experience my wife and I have ever experienced. Allen Cardosi at Mercedes-Benz of Memphis is the man! If you are looking for 5 star service when you are shopping for a Mercedes-Benz just ask for Allen Cardosi. No hidden charges or associated costs throughout the process what so ever. Allen Cardosi was extremely easy to work with, honest, and was able to get my wife and I exactly what we wanted. We are now proud owners of a 2016 CLA 250 that has all of the bells and whistles to boot.
5.0
Honest, sincere, and no surprises!
May 31, 2016
By Justin Macartney from Millington, Tennessee
By far the BEST car buying experience my wife and I have ever experienced. Allen Cardosi at Mercedes-Benz of Memphis is the man! If you are looking for 5 star service when you are shopping for a Mercedes-Benz just ask for Allen Cardosi. No hidden charges or associated costs throughout the process what so ever. Allen Cardosi was extremely easy to work with, honest, and was able to get my wife and I exactly what we wanted. We are now proud owners of a 2016 CLA 250 that has all of the bells and whistles to boot.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
Welcome to the Mercedes-Benz of Memphis Family! We're so happy to hear you had a great experience working with Allen Cardosi, we look forward to working with you again in the future. Enjoy your CLA250!
5.0
Buying made easy!
April 11, 2016
By LGardner from Memphis, TN
I recently bought a new GLC. Someone recommended Steven Johnson and I was very pleased with how he listened to what I wanted and encouraged me through the process without being pushy. I had not bought a car in 15 years so I was a little nervous. I appreciated his assistance as well as the others at the dealership who were so polite and helpful.
5.0
Buying made easy!
April 11, 2016
By LGardner from Memphis, TN
I recently bought a new GLC. Someone recommended Steven Johnson and I was very pleased with how he listened to what I wanted and encouraged me through the process without being pushy. I had not bought a car in 15 years so I was a little nervous. I appreciated his assistance as well as the others at the dealership who were so polite and helpful.
Rating breakdown (out of 5):
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
Thanks for the kind words for our team members. We're pleased to hear that you had a wonderful experience! Thank you for being a part of the Mercedes-Benz of Memphis Family!
5.0
Classy service
February 29, 2016
By A & M from Olive Branch, MS
What a great car buying experience at Mercedes-Benz of Memphis! McKinley Singleton knows how to treat his customers with respect and integrity. Everyone that we came in contact with at the dealership went out of their way to try and please. It is evident they love their job and their customers! We never felt pushed or swayed in anyway! Thanks again, McKinley Singleton, for such a pleasant experience!
5.0
Classy service
February 29, 2016
By A & M from Olive Branch, MS
What a great car buying experience at Mercedes-Benz of Memphis! McKinley Singleton knows how to treat his customers with respect and integrity. Everyone that we came in contact with at the dealership went out of their way to try and please. It is evident they love their job and their customers! We never felt pushed or swayed in anyway! Thanks again, McKinley Singleton, for such a pleasant experience!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
Welcome to the Mercedes-Benz of Memphis Family! We're so happy to hear you had a great experience working with McKinley Singleton, we look forward to working with you again in the future.
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