At Perigold, we want you to be fully satisfied with every purchase. That’s why we offer a flexible return and exchange policy to accommodate your needs. Please review the details below to understand the specifics of our policy.
Returns
If you need to return an item for any reason, we’re here to help. You have 60 days from the date of delivery to initiate a return. To start the process, please contact our Customer Experience team via phone, email, or chat. We’ll provide all the information you need to send your return back to our warehouse facility.
Once we receive your return, we’ll inspect it to confirm it’s in the original condition and packaging. As long as the item meets our return criteria (outlined below), we’ll process a refund based on your original payment method. You can expect to see the credited funds within 5-7 business days after we log your return.
Please note any customized, monogrammed, or special order items are considered final sale and cannot be returned.
Return Criteria
We want you to feel confident when purchasing from Perigold. That means we stand behind the quality of our products. However, items must meet the criteria below to be accepted for return:
- Item is in original condition – not used, worn, or damaged
- Original packaging and attachments are included
- Original product labels still attached
- Item is returned within 60 days of delivery
For hygiene reasons, we cannot accept returns on mattresses or pillows if the wrapping has been removed. We also cannot issue refunds if items are returned without their original packaging and labels.
Return Shipping
You are responsible for the return shipping costs to get your item back to our warehouse facility. We recommend sending returns via UPS or FedEx with tracking information and insurance to guarantee safe delivery. Be sure to keep your tracking number handy in case you need to reference it later.
Once received and inspected, we’ll send you an email confirmation that your return is being processed. At that time, applicable refunds will be issued to your original form of payment within 5-7 business days.
Exchanges
If you prefer to exchange your purchase for a different item instead of returning, we’re happy to accommodate exchanges as well. You have 60 days from the original ship date to start an exchange. Please contact our Customer Experience team by phone, email or chat so we can coordinate the specifics.
To exchange an item, we ask that you return the original item (following the return shipping guidelines above) and then place a new order for the item you would like instead. Once we receive and verify your returned item meets our return criteria, we will issue a refund to your original payment method within 5-7 business days. From there, the amount can be applied toward your new purchase.
Do you have additional questions about our returns and exchanges policy? Our Customer Experience team is ready to guide you through the specifics for your situation. Please reach out via phone, email, live chat or social media. We look forward to assisting you!
Frequently Asked Questions
We understand returns and exchanges can be confusing. Here are answers to some of our most commonly asked questions:
How long do I have to return an item?
You have 60 days from the original ship date to start a return. We recommend initiating returns as soon as possible if you need to send an item back to guarantee it meets our return criteria.
Can I return personalized or monogrammed items?
We’re unable to accept returns on customized merchandise. This includes any items that have been engraved, embroidered, or specially made to order. Please review items carefully before finalizing any customization or personalization.
What is your inspection process like?
When your return arrives at our warehouse facility, our team thoroughly examines each item. We confirm everything is included, with all original packaging and attachments. We also inspect for any signs of wear, damage, or use. As long as your return meets all of our criteria, we’ll gladly process a refund or exchange. If we identify any issues, we may need to reach out for additional clarification.
How will I get my refund?
Once your return meets our criteria and we process everything on our end, we’ll issue a refund based on your original payment method. For credit card or Paypal purchases, refunds are typically credited within 5-7 business days. For check or money order payments, refunds are issued once your bank clears our check, which may take additional time depending on your bank’s policies.
Who covers the return shipping costs?
The customer is responsible for covering all shipping fees to return items back to our warehouse facility. We recommend sending returns via UPS or FedEx with tracking and insurance for full protection. Be sure to keep your tracking number in case you need to reference it later while we’re processing your return.
Can I exchange an item for a different size or color?
Absolutely! As long as we still have your preferred size, color, or variation still in stock, we’re happy to accommodate an even exchange. Just start the process within 60 days of your original ship date by contacting our Customer Experience team. They’ll provide all the necessary steps to return your initial item and reorder a replacement.
What if my item arrives damaged or incorrect?
If you receive an item that is visibly broken or incorrect when delivered, please contact our Customer Experience team immediately. We’ll make arrangements for a replacement item or refund right away. In most cases you will not need to ship the damaged/incorrect item back.
We hope this FAQ section clarifies some of the most common questions around returns and refunds. Please reach out if you have any other questions come up. We look forward to ensuring you have a fully positive, start-to-finish experience with Perigold!
Contact Our Team
Our US-based Customer Experience team is available 7 days a week to assist with any returns, exchanges, or refunds. Here are some ways you can reach us:
By Email: returns@perigoldfurnitures.com
Via Live Chat: Available through our website during standard hours
Through Social Media: We respond to messages on Facebook, Twitter, Instagram and more
When you contact us, please have your original order confirmation number ready for reference. This helps us look up your account details quickly to address your specific case.
We look forward to ensuring you have a fully positive, start-to-finish experience with every Perigold order. Don’t hesitate to reach out!
